Frequently Asked Questions

You can choose based on the diagnosis your pet has, for example Inflammatory Bowel Disease, Hip Dysplasia, or based on signs and symptoms like vomiting, diarrhea, otitis, itching, etc.

Our formulas ensure that they care for the body at the symptom level, addressing the cause (even if you don't know what it is), and we help you understand EVERYTHING.
Access our Content section here: https://toulacare.com/conteudos/

You can also refer to the description of each supplement and listen to the ZENVET Podcast available on Spotify, which offers valuable knowledge in the form of simple and practical episodes.

Empower your care!

Yes, you can. The composition of all supplements across the various ranges does not include substances that interfere with conventional treatments and medications.

Did you know that for ALL diseases it is beneficial to introduce supplements? This is because when ill, the body always has compromised absorption in relation to what it needs most! And so, supplementing helps to heal faster and more effectively.

The more chronic and severe the disease, the more important it becomes to supplement and address the "Symptoms Towards the Cause".

The need for supplementation for health exists just as much as the need for supplementation in illness. In other words, supplements are also indicated as a way to prevent pathologies, whether those we already know our animals are prone to (such as hip or elbow dysplasia, etc.) or those we generally want to avoid.

The reason for this is closely related to the immune system and the fact that it is the body's health messenger. Depending on the diet your animal has available, supplementation can become practically mandatory.

The more processed, or even natural but restrictive, the diet, the more emphasis should be placed on supplementation.

Every animal has a clinical history. As the name suggests, a history has a beginning (which may include symptoms or issues different from the current ones), a middle (the point at which problems have already been diagnosed), and the "end," which is where we are today with the most current complaints (new or not).
This history helps determine which symptoms and causes to treat.

If your animal is healthy, you should also consider supplementation depending on their lifestyle (active or sedentary), breed (genetic predisposition), and type of diet (kibble or raw/natural feeding).

For example, an active animal may need NUTRIMAX to support its energy expenditure. A sedentary animal may need support for muscle mass gain with MUSCLE BOOST.

Animals with a genetic predisposition to pathologies can and should use Supplements from the Degenerative and/or Immune Ranges.

Whether on a natural or processed diet (kibble), consider the importance of NUTRIMAX and/or COMPLETE DIGEST for a complete diet and a healthy gut microbiome (essential for health).

Resources are available in the Content section to help you:
https://toulacare.com/conteudos/

Additionally, you can contact us by accessing the WhatsApp icon available on the website.

All combinations between all supplements are possible.

The most effective combinations are those that have meaning and purpose in each animal's clinical history. In other words, they treat symptoms while addressing the root cause of the problems.

Talk to SofIA and explain your pet's symptoms. She will recommend the best combination of Toula products for their specific case.

Yes! All formulas meet the criteria of not causing additional inflammation to the body. This is because we recognise inflammation as both the CAUSE and CONSEQUENCE of our animals' health problems.

Our FULL BALANCE, ANTIOXIDAN BOOST, and STOP ITCH formulas are packaged in containers that prevent the contents from coming into contact with air or light. These two essential precautions keep the formulas stable and allow for prolonged use or for "seasons" up to 8 months after opening.

Keep the packaging at temperatures below 25ºC and always shake before use.

Our products are shipped within 2 business days after payment confirmation.

Shipping costs are calculated based on product weight and delivery address. The exact values will be displayed at checkout before you complete your purchase.

If you are not present at the time of delivery, the carrier will leave a notification with instructions on how to collect your order or schedule a new delivery attempt.

Yes, you can choose to pick up your order directly at our collection point at Zenvet Tv. Águas Livres 33, 1250-002 Lisbon, Portugal.

You can contact our customer support by email at contact@toulacare.com or by phone at +351 913 829 292. We are available Monday to Friday, from 9 am to 6 pm.

Currently, we accept the following payment methods:

• Multibanco (MB)
• MB WAY
• Payshop

When you choose the Multibanco payment option, you will receive a payment reference. You can make the payment at any Multibanco ATM or via your online banking. Payment must be made within the specified deadline to guarantee confirmation of your order.

MB WAY is a mobile payment application that allows you to make online purchases quickly and securely. When selecting MB WAY as your payment method, you will need to enter your mobile number associated with the application and confirm the transaction through your mobile device.

When choosing Payshop as your payment method, a reference will be generated. You can make the payment at any Payshop agent, such as convenience stores, post offices, and other authorized points. Make sure to keep your proof of payment.

Yes, all transactions made on our website are secure and encrypted. We use advanced technologies to protect your information and ensure your personal and financial data is safe.

No, Toula does not charge any additional fees for the payment methods provided. However, please check if your bank or financial institution charges any fees for the service.

If your payment is not confirmed, please check that you have entered all the details correctly and try again. If the problem persists, please contact our customer support team via email at contact@toulacare.com or WhatsApp at +351 913 829 292 for assistance.

Yes, after payment confirmation, we will send the invoice by email. Please ensure you provide the correct tax information during the checkout process to ensure the invoice is issued correctly.

If you find any errors on your invoice, please contact our customer support immediately via email at contact@toulacare.com or WhatsApp at +351 913 829 292. We will correct the error and send a new invoice as soon as possible.

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and refund the amount paid. However, if the order has already been shipped, you should follow the return process described on our website.

We are here to ensure that your shopping experience with Toula is the best possible. Thank you for trusting us to take care of your pets!